Jhumar Mathrani

Certified Corporate Trainer
Specialist in Quality Management & Training Excellence

Guild Membership Number: 2025

With over 12 years of Rich experience in the hospitality industry, Jhumar Mathrani is a dynamic corporate trainer dedicated to enhancing operational efficiency, service excellence, and employee development. As a self-employed professional, Jhumar offers highly customised training solutions tailored to meet the unique needs of businesses in
The hospitality sector and beyond.

Expertise
Jhumar’s training portfolio is diverse, addressing key areas for individual and organisational growth:

• Soft Skills Training: Verbal and non-verbal communication, meeting etiquette, teamwork, confidence-building, and time management.

• Operational & Service Excellence: Basic lean tools to optimise guest services and improve client efficiency.

• 5S Standards: Implementation of 5S tools to standardise processes, improve workplace productivity, and enhance safety.

Training Impact
Jhumar’s programs are designed to solve critical challenges in the hospitality industry by:

• Enhancing Guest Experience: Refining communication and service skills to boost guest satisfaction and loyalty.

• Strengthening Teamwork: Equipping managers and staff with conflict resolution, collaboration, and mentoring techniques.

• Optimising Service Quality & Efficiency: Streamlining operations using proven quality management practices.

• Boosting Employee Confidence & Professionalism: Empowering employees to excel in guest interactions and grow in their careers.

Certifications & Achievements
Jhumar’s qualifications reflect a deep commitment to excellence and professional growth:

• Certified Corporate Trainer (Dale Carnegie India)

• Lead Auditor for ISO 9001:2000 (Bureau Veritas Group India)

• Internal Auditor for ISO 9001:2015 (Sodexo India)

• Six Sigma Green Belt & 5S Methodology Expert (Sodexo India)

By combining technical expertise with a passion for training, Jhumar Mathrani ensures businesses achieve superior service quality, operational efficiency, and a motivated workforce ready to excel in a competitive market.